FAQS
How much water do you use?
This depends on what we find when we access your water tank. Generally, we use about 10% or 20cm of your water when cleaning a standard 30,000L house tank.
Do you clean the sides?
Our Standard and Premium cleaning service remove bottom sediments via vacuum and neutralise side wall pathogens with sanitiser. Our Executive Clean, takes it further by washing and neutralising the side walls.
How often should I clean my tank?
Tanks should be inspected annually. As a general rule of thumb, to maintain a healthy tank and water, a tank clean every 2–5 years is reccomended, greatly depending on your surrounding area.
What if my water is discoloured from leaf tannins?
Leaf tannins can discolour your water. Our sanitisation makes the water safe, but the colour will remain until diluted by further rain. Alternatively, we could perform our Executive Service in which case the water would be replaced.
What if my water tank has clay/dirt/groundwater in suspension?
In these situations, we recommend emptying the tank and doing a full clean before refilling. Alternatively, we can add a flocculating agent to settle the sediments. Call us and we’ll advise on-site what’s best.
What regular pathogen treatments do you recommend for water tanks?
We offer tank sanitisation treatments including including hydrogen-peroxide dosing and fogging which can be added to any clean or inbetween. We’ll advise what’s best for your setup.
Do you enter the tank?
Where are you based?
We have multiple bases in the North Island of New Zealand and operate across rural and residential areas nationwide.
What happens to the wastewater/sludge?
We discharge wastewater away from the tank to a suitable area, such as paddocks or gardens. If you're in town, we'll discuss disposal options with you.
How do I know what size my tank is?
Most common concrete and plastic household water tanks range between 25,000 and 30,000 litres. We can generally advise the size of your tank from a photo or use an online tank volume calculator.
How do I know if my tank needs cleaning?
If your water smells off (particularly hot water), tastes off, maybe you've had an upset tummy or skin irritation, your water tank has visible sediment depth, or you haven’t cleaned the tank in 2–5 years, it’s time to book a clean.
Do you clean septic tanks?
No, we do not clean septic or blackwater tanks. We clean garden tanks, fire tanks, farm tanks, detention tanks and retention tanks. Basically any tank with fresh water.